Returns

We accept returns within 14 days of delivery. To be eligible for a return:

• Items must be unused, unopened, and in their original packaging.
• Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

Due to hygiene and safety concerns, the following items are non-returnable:

• Opened or used personal care products
• Customized or special order items

How to Initiate a Return

Please email us at contact@deriveglobal.com with:

• Your order number
• Reason for return
• Any relevant photos (if item arrived damaged)

We will provide you with return instructions and a return shipping address.

Refunds

Once your return is received and inspected, we will notify you. If approved, your refund will be processed to the original method of payment within 5–7 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error in your order.