Top 7 Guest Complaints About Hotel Toiletries (and How to Avoid Them With Your Amenities)
The smallest details can make or break a guest’s impression. One of the most common sources of frustration? Hotel and rental toiletries. While they seem minor, guests talk about them in reviews — and those reviews impact bookings.
Here are the seven biggest complaints travelers share, and how you can avoid them by choosing thoughtful amenities from the Roomsium Collection.
1. “The bottles were too small.”
Guests hate running out of shampoo mid-stay. Tiny 20 ml bottles aren’t practical, especially for longer bookings.
Avoid it: Our Victor Calendula Therapy Collection comes in 40 ml bottles — a comfortable size for multi-day use without waste.
2. “It smelled cheap or too strong.”
Overpowering synthetic scents are a common turn-off, especially for sensitive guests.
Avoid it: The Fruxe Odor Eliminator keeps rooms fresh, while our Olive Collection offers subtle, spa-inspired fragrances.
3. “The soap dried out my skin.”
Harsh formulations with sulfates and parabens leave skin itchy and dry.
Avoid it: Roomsium formulas are paraben-free, gluten-free, and cruelty-free, enriched with natural extracts like calendula and goji berry.
4. “Everything looked generic.”
Guests notice when toiletries feel like bulk leftovers from a supply warehouse. Generic bottles don’t reflect care.
Avoid it: Our Victor Collection features elegant, vintage-inspired bottles, instantly elevating bathroom presentation.
5. “The amenities felt wasteful.”
Single-use plastics frustrate eco-conscious travelers. Some even mention it in reviews.
Avoid it: Choose our N-Recycled Collection with fully recyclable packaging and refill options.
6. “There wasn’t enough variety.”
Just shampoo and soap? Guests expect more — conditioner, lotion, or even a touch of luxury.
Avoid it: The Victor Calendula Therapy Sets include shampoo, conditioner, shower gel, lotion, and soap for a complete experience.
7. “It felt like an afterthought.”
Poor presentation makes guests feel less valued, no matter how good the product is.
Avoid it: Our packaging is designed to look professional and consistent, helping you show guests you care about details.
Final Thoughts
Toiletries may be small, but they carry weight in reviews. By avoiding these seven pitfalls and choosing Roomsium amenities, you can transform guest bathrooms into memorable moments — and secure stronger ratings.
Related Reading
- Luxury Toiletries for Airbnb: Why Details Matter
- Vacation Rental Host Challenges in 2025
- The Living Guidebook: Build a Self-Updating House Manual with AI
✨ Make It Memorable with Roomsium
At Roomsium, we believe comfort is remembered through details. From eco-friendly packaging to elegant presentation, our amenities are crafted to help hosts impress guests and earn 5-star reviews.
👉 Explore the full collection at Roomsium.com.