Same-Day Shipping (Roomsium Warehouse Items): Orders placed by 4:00 PM (EST) ship the same business day from our Columbia, SC warehouse.

Fast Delivery (Warehouse Items): Standard delivery typically arrives within 2–5 business days across the U.S.

Marketplace Products (Shipping Time May Vary): Some Marketplace items are shipped by our partner network and may have different processing and delivery times depending on the supplier and destination. The estimated delivery window will be shown at checkout (and/or in your order confirmation).

Reliable Carriers: We ship with trusted carriers like UPS, FedEx, and USPS.

Order Tracking: Tracking details will be emailed once your order ships.

Large Orders: Bulk orders may require additional processing time.

Complimentary Upgrades: Some orders may be upgraded to enhanced packaging — at no extra cost.

Questions? We're here to help: sales@deriveglobal.com | +1 (803) 661-8941

We want you to love your Roomsium experience. If you are not satisfied, returns are accepted under the following conditions:

• Return Window: Within 15 days of delivery.
• Item Condition: Products must be unused, unopened, and in their original packaging.
• Automatic Returns: You can initiate a return request directly through your account or order confirmation email — no prior approval needed.
• Return Shipping: Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
• Refund Processing: Refunds will be issued once we receive and inspect the returned items.
• Important: Opened, used, or damaged items (unless received defective) are not eligible for a refund.

For any questions or support, please contact us at sales@deriveglobal.com or call +1 (803) 661-8941.