• Same-Day Shipping: Orders placed by 4:00 PM (EST) ship the same business day from our Columbia, SC warehouse.
• Fast Delivery: Standard delivery typically arrives within 2–5 business days across the U.S.
• Reliable Carriers: We ship with trusted carriers like UPS, FedEx, and USPS.
• Order Tracking: Tracking details will be emailed once your order ships.
• Large Orders: Bulk orders may require additional processing time.
• Complimentary Upgrades: Some orders may be upgraded to enhanced packaging — at no extra cost.

Questions? We're here to help: sales@deriveglobal.com | +1 (803) 661-8941

We want you to love your Roomsium experience. If you are not satisfied, returns are accepted under the following conditions:

• Return Window: Within 15 days of delivery.
• Item Condition: Products must be unused, unopened, and in their original packaging.
• Automatic Returns: You can initiate a return request directly through your account or order confirmation email — no prior approval needed.
• Return Shipping: Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
• Refund Processing: Refunds will be issued once we receive and inspect the returned items.
• Important: Opened, used, or damaged items (unless received defective) are not eligible for a refund.

For any questions or support, please contact us at sales@deriveglobal.com or call +1 (803) 661-8941.